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Terms and Conditions

By booking a room at Burleigh House, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Burleigh House and represents a legally binding contract between you and Burleigh House. Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.burleigh-house.co.uk) will take precedence and you are bound by these automatically. 

Should a guest have symptoms of covid19 prior to arrival please do not travel to us . Should you feel unwell during your stay you must notify us immediately.  You shall be  asked to check out immediately in order to  protect other guests and staff.

We are unable to accept pets

Takeaways/ hot food are not permitted in guest rooms due to lingering smells and also create stains that are difficult to remove and may incur a charge for cleaning .

We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled by you outside of the free cancellation period. By entering into this contract you are authorising us to make these charges without additional consent being required.

We regret that we cannot take group bookings from guests attending local weddings and wishing to use Burleigh House purely for accommodation purposes. Wedding guests arriving back in the small hours of the morning are not compatible with regular guests who value the house for its peaceful ambiance.

It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.  If you cancel your booking, you will be asked to contact your insurance provider.

Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason

Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.

Check in is between 3pm 7pm and check out is by 10:00am - Check in outside of these times is not possible

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.  Any issue caused by you, whether accidental or on purpose which restricts our ability to re-sell your bedroom on future dates may be liable to compensation to be paid to us. 

Smoking
We operate a strict no-smoking policy throughout the building. Smoking is permitted outside on our sun terrace, where an ashtray is provided .It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.  Please note that vaporizers and e cigarettes are included in the above smoking policy. 

 Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the person(s) concerned, or advise you if we are unable to make such provision

Toilets
Sanitary bags are provided next to all toilets to dispose of any items other than toilet paper. We ask that wipes and towlets and other items other than toilet roll must not be placed in the toilet as they will cause a blockage and you will be responsible for costs associated should this result in a blockage as a result of using other items.

We do not permit guests to have visitors that are not staying with us  and ask Guests not to answer the door to ensure the safety of Burleigh House and its guests . Guests found bringing additional people in will be asked to leave and not refunded .

 
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